Fee & Payment
At Ksquare Array or Ksquare Fashion Array, we strive to provide a smooth and transparent shopping experience for all our customers. Please read through our Fee and Payment Policy to understand how payments are processed and the associated charges.
Our Fee & Payment Policies
This Fees and Payments Policy (“FPP Policy”), together with the Terms of Use describes Ksquare Array or Ksquare Fashion Array accepted payment methods, and Ksquare Array or Ksquare Fashion Array policies and procedures in relation to acceptance of fees and payments towards the services offered through the Platform. Ksquare Array or Ksquare Fashion Array primary object is to ensure that the Platforms are user friendly and equipped with reasonably expected security infrastructure to protect any financial information which may be shared by User.
User(s) are required to peruse and understand the terms of this FPP Policy. If you do not agree to the terms contained in this FPP Policy, you are advised not to accept the Terms of Use and this FPP Policy and may forthwith leave and stop using the Platform. The terms contained in this FPP Policy shall be accepted without modification and also, by using, browsing, accessing, or purchasing from the Platform, you agree to be bound by the term contained herein.
FEES AND PAYMENT OPTIONS
- Ksquare Array or Ksquare Fashion Array does not levy any fee for browsing the Platform. Ksquare Array or Ksquare Fashion Array may in future, consider levying fees on the User for using the Platform as a whole, or for use of certain features of the Platform. In such an event, you agree to pay any such fees, as applicable. Ksquare Array or Ksquare Fashion Array does not covenant or guarantee providing you with a notice prior to enforcing such a levy of fees. Your continued usage of the Platform after such change in the fees will be considered to be your acceptance of such changes.
- In order to ensure User convenience, Ksquare Array or Ksquare Fashion Array offers multiple payment options to User. Ksquare Array or Ksquare Fashion Array without prior notice to User, reserves the right to add or delete payment options from the ones listed below:
Payment through net banking facilities;
Payment through UPI/Payment Link facilities;
Payment through select credit cards;
Payment through select debit cards;
Any other payment option as may be provided by Ksquare Array or Ksquare Fashion Array from time to time. The payment options referred to above shall hereinafter collectively be referred to as “Payment Options”. While reasonable endeavours are made to offer the Payment Options through varied banking channels, presently, Ksquare Array or Ksquare Fashion Array accepts payments only from major select banking avenues.
- It is expressly clarified that accepting a User’s payment through the Payment Options is solely at Ksquare Array or Ksquare Fashion Array discretion. Ksquare Array or Ksquare Fashion Array reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to further validate a User’s transaction, Ksquare Array or Ksquare Fashion Array may request the User to submit a copy of the User’s photo identity proof (such as the User’s PAN card), failing which, Ksquare Array or Ksquare Fashion Array reserves the right to reject a User’s payment made through the Payment Options.
- Ksquare Array or Ksquare Fashion Array shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a User owing to:
Lack of authorisation for any transaction, including such transactions carried out on gift cards and vouchers issued to User(s) as a part of Ksquare Array or Ksquare Fashion Array promotions.
Exceeding of the credit/debit limit mutually agreed between the User and the issuing bank.
Any payment issue arising out of technical glitches occurring during a transaction.
Declination of transaction for reasons beyond Ksquare Array or Ksquare Fashion Array control.
If the maximum retail price of the Products delivered to the User is lower than the price published on the Platform, the User shall, within 24 (twenty-four) hours from the time when he/she received the Products, intimate us at contact@ksquarearray.com, in each case resulting in an acknowledgment. Upon Ksquare Array or Ksquare Fashion Array being satisfied of the User’s claim, the difference in the purchase price against the maximum retail price shall be transferred into the User’s bank account within 7 (seven) day from the date of receiving the written notice from the User.
In order to process such refunds, the User will be required to send an email to us at support@ksquarearray.com. Thereafter, the User will receive a refund in it’s the initial mode of payment.
To enable User to make payments for purchasing Products on the Platform, in addition to this FPP Policy, the terms and conditions of the User’s bank, applicable financial institution and/or card issuing association may be applicable. The User’s bank, financial institution or card issuing association may decline or prevent the User from making electronic payments for buying the Products on the Platform and Ksquare Array or Ksquare Fashion Array does not control the same and hence, shall not be at any point in time be held liable.
CUSTOMER SUPPORT TEAM
Any queries or concerns relating to the Fees and Payment may be directed by you to our customer support team who can be contacted at:
Contact Details: support@ksquarearray.com
Fee & Payment Policies for Designing Services
Thank you for choosing our designing Services. Together, we can embark on a journey to bring a beautiful and unique garment to life, perfectly tailored to flatter your body and express your individuality. We are dedicated to the delicate charm of good design, the thrill of extravagance, enduring quality, and the confidence that the perfect fit bestows.
Deposits
As our schedule is very full, and often booked out months in advance, your place in our schedule can only be confirmed upon payment of the initial deposit. For bridal this is 30% and for all other garments, 20%.
Payment of the deposit will confirm your acceptance of these terms and conditions. Unfortunately, the deposit is not refundable in the event of cancellation.
Ksquare Array or Ksquare Fashion Array will have no obligation to commence work on any item until we receive from you written acceptance of these terms and conditions together with the requested 50% deposit payment and any materials that you are providing.
Working Together
We take great pride in our work and strive to provide an exceptional product and service for our valued customers. We are thrilled that you have chosen us to make you a luxurious garment and we promise to do all we can to make your experience a positive and memorable one.
We are ready to be flexible to ensure your garment(s) are made to your satisfaction; if your vision of your garment(s) has changed once work has started, expect to renegotiate the time schedule and price for these changes. Additional work will be charged at the rate of INR 300/hour. We want to hear your thoughts and will work with you to get the best possible results – we aim for perfection, always!
If you have any concerns about fit, garment design, or anything else during the process, please raise them as soon as possible. Once the garment is finished and you have paid for it, it is deemed that it fulfils the contract and you have accepted it as it is. We encourage your feedback as we work hard to make you happy.
Refund Policy
Unfortunately, we do not provide a refund if you have simply changed your mind about an item you have partly or fully paid for.
However, we will happily provide a refund, exchange or repair as required under Indian Law.
Cancellation Policy
A 50% deposit is payable at the time of booking to enable commencement of work on your order, to the exclusion of any other potential customers.
Unfortunately, this deposit is not refundable in the event of cancellation.
We will happily refund any payments made over this amount minus our reasonable costs for:
a) work already commenced (including concept design, measurement and cutting) charged at our
standard hourly rate (INR 249/hr.); and
b) materials purchased for your order.
c) In this instance, we will provide you with an itemised account of any costs incurred.
However, completed orders will incur full payment.
Any materials you have supplied will be returned to you (at your expense, if applicable), once any outstanding payments have been received.
Regretfully, forfeited deposits cannot be counted as ‘credit’ toward future orders.
For further assistance regarding fees and payments, feel free to contact our customer service team at support@ksquarearray.com
By making a purchase on KSquare Fashion Array, you agree to the terms outlined in this Fee and Payment Policy.