Terms of Services

Welcome to KSquare Fashion Array! These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from KSquare Fashion Array, you agree to comply with these Terms. Please read them carefully before proceeding.

Our Terms & Conditions

Welcome to The World of  Ksquare Fashion Array

These terms of use govern the access, browsing to and use of the Website https:// www.ksquarearray.com (hereinafter “Website”) and the content and services available through it.

This site is managed by Ksqaure Array team engaging in sales and marketing of all Ksquare Fashion Array original products retailing through their website www.ksquarearray.com. Ksquare Fashion Array completely engage in management of the website www.ksquarearray.com and sale of all products and services  listed on www.ksquarearray.com and payment collection against these sales. By accessing, shopping on this site, you indicate your unconditional acceptance of these terms & conditions. We reserve this right, in our sole discretion, to update or revise these terms & conditions. Continued use of the site following the posting of any changes to the ‘terms & conditions’, constitutes your acceptance of those changes. At “www.ksquarearray.com”, we try our best to create a space where you can explore and shop for all your favourite things in a safe and secure environment. All products and information displayed on “www.ksquarearray.com” constitutes an “invitation to offer”. “www.ksquarearray.com” reserves the right to accept or reject your offer. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below.

The following Terms constitute an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediaries guidelines) Rules, 2011 thereunder, as amended from time to time.

Acceptance of Terms

By accessing or using the KSquare Fashion Array website (the “Site”), you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

Eligibility

To make a purchase or create an account, you must be at least 18 years old or have the consent of a legal guardian. By using the Site, you represent and warrant that you meet this eligibility requirement.

INTELLECTUAL PROPERTY RIGHTS, OWNERSHIP RIGHTS AND USE OF WEBSITE MATERIALS

All information and content on this Website including but not limited to texts, graphics, images, photographs, illustrations, trademarks, trade names, service marks, trade dress, logos, software for design, implementation and use of the Website, layout, structure and organization of the content of the Website, the collection and organization of data and information, video clips, musical compositions, audio clips, designs, artworks, devices, or any other material (collectively, “Contents”) are proprietary property of the Ksquare Array or Ksquare Fashion Array (“Proprietary Information”) and protected under the domestic and foreign intellectual property laws.

The Ksquare Array or Ksquare Fashion Array owns all right, title, interest and license in and to the Website and the Contents published herein. Any misuse or unauthorized use of the intellectual property on this Website will not be permitted and shall be strictly dealt with as per the applicable laws of India.

Any ideas, suggestions, information, know-how, material, or any other content received by us from you or others through this Website, or through other forms of communication such as mail or email (collectively, “Submissions”), will be deemed to include a royalty-free, perpetual, worldwide, irrevocable, nonexclusive, sub licensable right and transferable license for us to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works of, display (in whole or part) worldwide, or act on such Submissions without additional approval or consideration, in any form, media, or technology now known or later developed for the full term of any rights that may exist in such Submissions. You expressly acknowledge and agree that you waive any claim to the contrary. You are solely responsible for your Submissions, the consequences of making Submissions, and your reliance on any Submissions. The Ksquare Arrayor Ksquare Fashion Array is not responsible for the consequences of any Submissions. You declare and warrant that the Submissions do not violate any rights of third parties arising from the law or by contract, including, but not limited to, the rights related to the author, trademarks, patents, trade secrets, copyright, confidentiality and any other proprietary or personal rights. We are not responsible for screening or monitoring Submissions made to this Website by users. If notified by a User of a submission allegedly in violation of these Terms of Use, the Ksquare Array may investigate the allegation and determine in good faith and at its sole discretion whether to remove such Submissions. The Ksquare Array will have no liability or responsibility to Users for performance or non-performance of such activities. The Ksquare Array may, but will not be obligated to, use and/or provide any author attributions related to any Submissions. We reserve the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.

COMMUNICATION AND UNSUBSCRIPTION

By accepting the Terms of Use, you also accept to receive news, updates, offers/ campaign related SMS, to the mobile phone number provided by you. By accessing and using the Ksquare Array Platform and/ or verifying your contact number with us, you explicitly consent to receive such communications (through call, SMS, email or other digital and electronic means) from us and/or our authorized representatives regarding any new services or offerings, even if your contact number is registered under the DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018.

You can unsubscribe/ opt-out from receiving marketing/ promotional communications, newsletters and other notifications from us at any time by following the instructions set out in such communications

PRICING

All prices displayed on the Website are for reference purposes and the same may change and/or differ depending upon the demography/region.

Any rights not expressly granted herein are reserved. All prices are subject to change without notice.

TAXES

You shall be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of www.ksquarearray.com or its content suppliers. The compilation of all content on this site is the exclusive property of www. ksquarearray.com. All software used on this site is the property of www. ksquarearray.com or its software suppliers.

Trademarks

Your use of www.ksquarearray.com and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights, including www.ksquarearray.com’s Software and all HTML and other code contained in this Site. Any violation of our trademarks will be liable for legal action.

Risk of Loss

All items purchased from www. ksquarearray.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Sizing

The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

Control of Personal Information

As a Member, we allow you to have certain control over Your privacy settings, as detailed in our Privacy Policy. Please refer to our Privacy Policy for details regarding our usage of Your personal information and Your rights to all such information.

Website’s Content

You acknowledge that by using the Website, you may be exposed to content that you find objectionable, indecent or offensive or which is inaccurate, misleading or incomplete. We assume no obligation or responsibility for confirming the accuracy, completeness or usefulness of any content, nor do we endorse such content. We do not verify the identity of people using our Website. You use the Website and the content at your own risk.

Terms of Services Policies for Designing Services

Thank you for choosing our designing Services. Together, we can embark on a journey to bring a beautiful and unique garment to life, perfectly tailored to flatter your body and express your individuality. We are dedicated to the delicate charm of good design, the thrill of extravagance, enduring quality, and the confidence that the perfect fit bestows.

At the centre of this process is you, our customer. The custom pieces we design and create exclusively for you require special attention to detail – and that means working with you to bring your dreams into reality. Your satisfaction is our true goal, so please take a moment to read through the information below. This information will let you know what to expect on your journey with us, in regards to services available (and their fees). We strongly believe in being honest and upfront about our prices and what’s included or excluded.

By providing this information we are ensuring that there are no surprises. Ksquare Fashion Array provides a service making exquisite custom garments. You are contracting with us for our services. The initial consultation (held at our studio or via Skype) is free of charge and there is no obligation for you to commission any work.

All prices listed in this contract are in INR/USD. We reserve the right to update the terms as and when necessary.

Quotations (valid for 45 days)

The initial quote given is in consideration of the information you provide at the initial consultation (e.g. fabric preferences, design, embellishments etc). Should any changes to the design develop, the quote will change.

Working Together

We take great pride in our work and strive to provide an exceptional product and service for our valued customers. We are thrilled that you have chosen us to make you a luxurious garment and we promise to do all we can to make your experience a positive and memorable one.

Deadlines

We will do our utmost to meet deadlines if you tell us about them at the initial consultation. However, unless it is stated explicitly in this contract, time shall not be of the essence in performance; made to order clothing is a luxurious and time-consuming endeavour with most garments taking at least 8 weeks. Sometimes longer wait times may apply due to our workload but we will advise you of this at the initial consultation.

Completing your order on time may require you to provide us with certain necessary information (such as measurements), approve mock-ups or photographs, attend fitting sessions, or to complete scheduled payments on time.

Unfortunately, if you unreasonably delay in meeting any necessary requirements, we may cancel your order and apply our cancellation policy, or we may change the completion date at our discretion so as not to inconvenience our other waiting clients.

If you have to cancel a fitting appointment, scheduling a replacement may be affected by other work commitments, and may affect any deadline.

Acceptance of urgent work is at our discretion and will attract a premium charge. We understand the importance of punctuality and refuse to disappoint once commissioned, therefore we will not accept urgent work if we do not feel certain of meeting your deadline.

Refund Policy

Unfortunately, we do not provide a refund if you have simply changed your mind about an item you have partly or fully paid for.

However, we will happily provide a refund, exchange or repair as required under Indian Law.

Cancellation Policy

A 50% deposit is payable at the time of booking to enable commencement of work on your order, to the exclusion of any other potential customers.

Unfortunately, this deposit is not refundable in the event of cancellation.

We will happily refund any payments made over this amount minus our reasonable costs for:
a) Work already commenced (including concept design, measurement and cutting) charged at our standard hourly rate (INR 249/hr);

b) Materials purchased for your order.

c) In this instance, we will provide you with an itemised account of any costs incurred.

However, completed orders will incur full payment.

Any materials you have supplied will be returned to you (at your expense, if applicable), once any outstanding payments have been received.

Regretfully, forfeited deposits cannot be counted as ‘credit’ toward future orders.

Fittings and Appointments

You must bring to any fitting appointments the underwear and shoes that you intend to wear with the completed garment. The fitting may not proceed otherwise, resulting in an extra charge of INR 300/-. (We will advise you at the first meeting when it will be necessary for you to bring these items).

We are able to conduct fittings between 10am and 6pm. Fittings outside these times can sometimes be accommodated, by special arrangement only.

Appointments last up to an hour from the appointment time. Longer appointments may apply for the fitting of multiple or complex garments such as bridal gowns or corsets. Expect several fittings; garment(s) take time, skill and patience.

Please come to your fittings alone, unless arranged prior.

Please contact us at least 48 hours in advance to cancel or reschedule appointments; missed appointments will incur an additional charge of  INR 500.

Garment Care, Repairs and Alterations

Once you have signed the Certificate of Acceptance and taken/received your completed garment(s), they are your responsibility. If in future your garment requires modification, alteration or repairs (due to general wear-and-tear or damage) we would be happy to assist you at our standard hourly rate. It is your responsibility to care for your garment and adhere to any care instructions as advised by Ksquare Fashion Array (included with the Certificate of Acceptance). If damage occurs because you did not follow our instructions any repairs are at your expense. If any damage occurs to your garment as a result of our craftsmanship it can be repaired free of charge, at our discretion. Every care is taken to ensure your garment(s) is of the highest quality. Please treat it with care and understand that as a garment of use, it will not remain pristine forever.

Changes to the Terms

KSquare Fashion Array reserves the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use of the Site after such changes constitutes your acceptance of the new Terms.

Termination

We reserve the right to suspend or terminate your account and access to the Site at our discretion, without prior notice, for conduct that violates these Terms or is otherwise harmful to KSquare Fashion Array or its users.

Thanks for reading, we really appreciate you taking the time to understand all the information included in this document. We’ve found over time that our customers really appreciate our openness in this manner. 

If you have any questions about these Terms of Service, please contact us at support@ksquarearray.com  or +91 9793436362. By using KSquare Fashion Array, you agree to these Terms and Conditions.